Refund Policy

Effective Date: January 30, 2026 | Last Updated: January 30, 2026

1. Our Commitment: 14-Day Satisfaction Guarantee

At Storeline Apps, we stand behind the quality of our digital products. We are confident in the value they provide, which is why we offer a straightforward 14-Day Satisfaction Guarantee from the date of your purchase.

If you are not satisfied with your purchase for any reason, you may request a full refund within this 14-day period.

2. How to Request a Refund

To initiate a refund request, please follow these simple steps:

  • Email Us: Send your request to [email protected]
  • Use a Clear Subject Line: "Refund Request - [Your Order Number]"
  • Provide Brief Feedback (Optional): While not required, telling us why you were unsatisfied helps us improve our products and services for future customers.

We will acknowledge your request within 24 business hours and process it promptly.

3. Refund Processing

  • Review & Approval: We will review your request, which typically involves verifying your order and ensuring it falls within the 14-day window. We process requests in good faith.
  • Processing Time: Approved refunds will be issued to your original payment method within 5–10 business days after approval. The time it takes for the refund to appear in your account depends on your bank or payment provider's processing times.

4. Technical Support & Access Issues

Your access and experience matter to us. If you encounter any technical issues that prevent you from accessing or using your purchased product, please contact us immediately at [email protected].

We will work diligently to resolve the issue. The time during which a confirmed technical issue on our side prevents your access will be added to your 14-day guarantee period.

5. Important Clarifications

To ensure fairness for all customers and the sustainability of our business, please note the following:

  • Your Statutory Rights Are Unaffected: This Satisfaction Guarantee is in addition to your statutory consumer rights, which may provide protections for faulty, defective, or misdescribed digital products. This policy does not limit or replace those rights where applicable.
  • Digital Product Consumption: Digital products, by their nature, can be fully consumed upon access. To prevent abuse and ensure the guarantee can be offered to all genuine customers, we reserve the right to evaluate refund requests on a case-by-case basis if our records indicate a significant portion of the core digital content (e.g., completion of all modules, download of all materials) has been accessed or consumed. This evaluation will always be conducted in good faith and with respect for your statutory rights.
  • Fraud & Abuse Prevention: We reserve the right to refuse refunds in cases of suspected fraud, duplicate requests, or systematic abuse of this policy.

6. Contact Us

For any questions regarding this Refund Policy or to request a refund, please contact us at:

Storeline Apps
Email: [email protected]

We strive to respond to all inquiries within 24-48 hours on business days (Monday-Friday).